Law 10/2025, on customer care services: a challenge for the airline and tourism industry
Introduction On 27 December, the Official State Gazette published the long-awaited Law 10/2025, of 26 December, which regulates customer care services (“LSAC”) and entry into force the following day, 28 December. We say “awaited” because its parliamentary processing advanced in the previous legislature but was interrupted by the elections held in 2023. The new law […]
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