New ADR proceeding aims to improve resolution of air passenger disputes – International Law Office
On 17 March 2022, a new Spanish alternative dispute resolution (ADR) proceeding for claims under EC Regulation 261/2004 was approved through Ministerial Order TMA/201/2022. The regulation was passed to comply with the mandate of Act 7/2017, which implemented EU Directive 2013/11/EU on ADR for consumer disputes.
The new ADR proceeding marks a new era in the settlement of air passenger disputes in Spain. It remains to be seen whether it will improve the speed of the resolution process. It will reduce the workload of the courts of justice – or, at least, this is the expectation of the legislature.
In this article, our partner Jaime Fernández sets out the key aspects of the new provisions.
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